Assessment of the Role of Digitalization on Labor Productivity and Governance Efficiency in Azerbaijan

Abstract

Digitalization plays a vital role in the current economic environment in terms of increasing the efficiency of both production processes and management decision-making mechanisms. Increasing labor productivity and strengthening the efficiency of public services are among the priorities in Azerbaijan. According to this research, the widespread use of information and communication technologies (ICT) optimizes the production chain in enterprises, improves the use of labor resources, and increases the transparency of management. At the same time, digital platforms, especially initiatives such as the ASAN Service and the e-Government Portal, accelerate communication between citizens and government agencies, reducing bureaucratic barriers and strengthening public trust. The main objective of this study is to assess the impact of digitalization on labor productivity and efficiency of public services in Azerbaijan.