Conflict Management

Abstract

Many students reading the book will have previously taken Communication Psychology and will have read the companion OER, Psychology, Communication and the Canadian Workplace. If you did not take: Communication Psychology, you may find it helpful to look at this resource for a general introduction to many of the topics that we will be discussing in this book. The course learning objectives for this course are as follows: 1. Identify factors that contribute to conflict in the workplace. 2. Name factors that lead to positive professional identity and productive group dynamics. 3. Describe different conflict styles. 4. Discuss their own interpersonal competencies and areas in need of improvement regarding conflict management in the workplace. 5. Evaluate the strengths and weaknesses of conflict management styles and strategies. 6. Analyze hypothetical/case study conflict scenarios for the workplace. 7. Implement strategies to manage/resolve conflict in the workplace. 8. Analyze workplace conflict prevention and management policies. These learning objectives were formed in consultation with local employers and stakeholders in London, ON. Employers indicated that it was desirable for graduates entering the workforce to have more explicit training in conflict management. While employees do not usually need to be trained negotiators or legal experts, it is helpful for students to have the skills and knowledge to navigate both the mundane occurrences of conflict in the workplace (e.g., the coworker with a difficult personality) and more serious incidences of conflict at work (e.g., bullying, harassment, and violence). We will learn a bit about federal and provincial legislation, organizational policies and the formal conflict process. However, the focus will be on the individual, and how each one of us can play a role in making the workplace a safe and functional environment. Throughout the book, you will be encouraged to engage in critical self-assessment and case studies. These exercises will provide you with the opportunity to assess potential conflict situations, recognize your emotions, communicate assertively, and manage conflict with integrity and professionalism