Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.12323/1519| Title: | Relationship between Satisfaction with Service Recovery and its Drivers |
| Authors: | Isayeva, Aygul |
| Keywords: | Customer Satisfaction with Service Recovery, Disconfirmation, Perceived Justice. |
| Issue Date: | 2011 |
| URI: | http://hdl.handle.net/20.500.12323/1519 |
| Appears in Collections: | 2011, Vol. 14, № 4 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 08-AYGUL1.pdf | 487.79 kB | Adobe PDF | View/Open |
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